The English text is legally binding. Other languages are convenience translations.
ExecuteAI ApS · CVR 45798798
Refund Policy
1. Unused prepaid balance
Unused prepaid balance is refundable. Write to info@tokenmaxing.online from the email on the account, name the tenant or the Stripe session if you have it, and say that you want the unused balance returned.
We refund the unused USD balance to the original payment method. Stripe’s processing fee on the original charge may be deducted if Stripe does not return it to us. We aim to instruct the refund within ten business days of a verified request.
2. Used balance
Tokens that have already been measured and settled against a completed provider response are not refundable. The 30 percent performance fee on a documented saving is part of that settled charge and is not refundable separately.
3. Failed or unanswered calls
If the provider call fails, or the provider does not return measured usage, the reservation is released and your balance is not reduced for that call. If a charge was nevertheless applied in error, email us and we will credit the amount back to the prepaid balance or refund it if the account is being closed.
4. Paid but not credited
If Stripe shows a settled payment and your Tokenmaxing balance was not increased, email us with the Stripe checkout session id. We will credit the tenant once, or refund the payment if the tenant cannot be identified. The same session is never credited twice.
5. Duplicate or unauthorised payments
A duplicate settled session is refunded or left uncredited. If you did not authorise a payment, contact Stripe’s issuer-side dispute process and tell us so we can freeze the key while it is investigated.
6. Chargebacks
A chargeback on a session that was already credited may lead to an immediate key suspension until the unused remainder is reconciled. We prefer a refund request under this policy over a chargeback when the unused balance is still on the account.
7. Zero-balance and test accounts
Creating a key does not create a payment and does not create a refund right. There is nothing to refund on an account that never received a settled Stripe payment.
8. How to reach us
ExecuteAI ApS, Nikolajgade 22, 1068 København K, Denmark, CVR 45798798. Email: info@tokenmaxing.online.